Beetjee protects the personal data of every Pakistani player who registers on the platform.
1Introduction
This Privacy Policy explains how Beetjee ("we", "us", "our", "the Platform") collects, uses, stores and protects the personal information of players who register and use the Beetjee platform at beetjee.bet. Beetjee is an online betting and gaming service built specifically for Pakistani players, offering sports betting, live casino, online casino titles, card games, Andar Bahar, fishing games and live cricket scores.
Privacy is not an afterthought at Beetjee — it is a core part of how the platform operates. Pakistani players trust Beetjee with their personal details, mobile numbers and payment information. We take that trust seriously. This Privacy Policy is written in plain, readable English so that every player understands what happens to their data.
By registering a Beetjee account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions.
2Data Controller
Beetjee is the data controller responsible for the personal information collected through the Platform. As data controller, Beetjee determines the purposes and means of processing your personal data and is responsible for ensuring it is handled lawfully and securely.
If you have any questions, requests or concerns regarding the way Beetjee handles your personal data, you can contact us at any time:
- Email: privacy@beetjee.bet
- Support email: support@beetjee.bet
- Live Chat: Available 24/7 through the Platform
Beetjee's data protection team reviews all privacy-related requests within 5 business days and will respond to you via the contact method you used to reach us.
Data Encrypted in Transit
All data transmitted between your device and Beetjee is encrypted using current TLS standards. Nobody can intercept your data mid-transfer.
We Never Sell Your Data
Beetjee does not sell, rent or trade your personal information to any third party for advertising, marketing or any commercial purpose whatsoever.
You Stay in Control
You can update, correct or request deletion of your personal data at any time through your account settings or by contacting Beetjee support.
3What Personal Information We Collect
Beetjee collects personal information in three ways: information you provide directly during registration and use, information collected automatically when you use the Platform, and information from third parties who assist in delivering the service.
Information You Provide
- Registration details: Full name, mobile number, date of birth, email address (if provided) and account password.
- Identity verification documents: When required for age or identity verification — such as a CNIC or other government-issued ID — copies of these documents may be collected and stored securely.
- Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or card details for Visa/Mastercard transactions. Beetjee does not store full card numbers — payment processing is handled by certified payment processors.
- Support communications: Any information you share when contacting Beetjee support via live chat, email or other channels.
- Responsible gaming requests: Any limits, cool-off requests or self-exclusion instructions you submit through your account settings.
Information Collected Automatically
- Device information: Device type, operating system, browser type and version.
- Network information: IP address and approximate geographic location derived from it.
- Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the Platform.
- Cookie data: See Section 9 for full details on cookies and how to manage them.
Information from Third Parties
- Payment processors may confirm transaction status and alert Beetjee to flagged transactions.
- Identity verification partners may confirm age and identity against national databases when required.
- Game providers may share session data to resolve disputes or technical issues.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, date of birth, CNIC | Registration / Verification |
| Contact | Mobile number, email address | Registration |
| Financial | Easypaisa / JazzCash number, bank account | Deposit / Withdrawal |
| Technical | IP address, device type, browser | Every visit |
| Behavioural | Pages visited, games played, bets placed | During Platform use |
| Communications | Support chat transcripts, emails | When contacting support |
Beetjee serves players from every corner of Pakistan — your data stays protected wherever you play.
4Why We Use Your Personal Data
Beetjee processes your personal data for the following specific purposes:
- Account creation and management: To register your account, verify your identity, manage your profile and enable login.
- Processing bets and casino play: To accept bets, settle outcomes, credit winnings and manage your PKR balance.
- Processing payments: To process deposits and withdrawals through your chosen payment method and to prevent payment fraud.
- Customer support: To respond to your queries, investigate complaints and resolve disputes.
- Responsible gaming: To apply limits, cool-off periods and self-exclusion requests you have submitted, and to monitor for signs of problem gambling.
- Legal and regulatory compliance: To comply with applicable laws, prevent money laundering, detect fraud and respond to lawful requests from authorities.
- Platform improvement: To analyse usage patterns and improve the functionality, performance and user experience of Beetjee for Pakistani players.
- Security: To detect and prevent unauthorised access, account takeover, bot activity and other security threats.
- Communicating offers: To send you bonus offers, promotions and platform updates — only where you have opted in to receiving such communications.
Beetjee does not process your personal data for any purpose not listed above without obtaining your prior consent or without a lawful basis to do so.
5Payment Data & Financial Information
All Beetjee transactions are in Pakistani Rupees (PKR). Payment data receives the highest level of security treatment on the Platform. The following applies specifically to financial data:
- Easypaisa and JazzCash: Your mobile wallet number is used to process deposits and withdrawals. Beetjee does not store your wallet PIN or authentication credentials — these never pass through our system.
- Bank account (IBFT): Your account name and number are stored to process withdrawals. This data is held in encrypted form and is only accessible to the payments processing team.
- Visa / Mastercard: Card payments are processed through a PCI-DSS certified payment gateway. Full card numbers are not stored by Beetjee — only a tokenised reference is retained for the purpose of processing refunds to the same card.
- Transaction history — including deposit amounts, withdrawal amounts and dates — is stored in your account and retained as required for financial record-keeping and legal compliance.
- Beetjee monitors transaction patterns for signs of money laundering, fraud or unusual activity. Where suspicious patterns are identified, we may request documentation and may place a hold on withdrawals pending investigation.
6Sharing Your Personal Data
Beetjee does not sell your personal data. We share your information only in the following limited circumstances:
- Payment processors: We share necessary financial information with payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processors, Visa/Mastercard networks) solely to process your transactions.
- Game providers: Game suppliers who power Beetjee's casino and fishing game titles may receive session data (player ID, bet amounts, game outcomes) to operate the games. They do not receive your name, phone number or payment details.
- Identity verification partners: Where age or identity verification is required, we may share identity document details with a certified verification partner. These partners operate under strict data processing agreements.
- Legal and regulatory bodies: Where required by law, court order or a lawful request from a government or regulatory authority, Beetjee may be required to disclose your data. We will notify you of such disclosures where legally permitted to do so.
- Fraud prevention services: Beetjee may share data with fraud prevention and anti-money-laundering services where there is a legitimate basis to investigate suspected illegal activity.
All third parties with whom Beetjee shares data are required to process that data only for the purpose for which it was shared and to maintain appropriate security measures. Beetjee does not allow third-party partners to use your data for their own marketing purposes.
Whether you're following PSL or placing live bets, Beetjee keeps your data private and secure throughout.
7How Long We Keep Your Data
Beetjee retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention periods:
- Active account data: Retained for as long as your account remains active.
- Transaction and financial records: Retained for a minimum of 5 years after each transaction, as required for financial record-keeping and regulatory compliance.
- Identity verification documents: Retained for a minimum of 5 years following account closure, in line with anti-money-laundering requirements.
- Support communications: Retained for 2 years from the date of the last communication in a support thread.
- Technical and usage data (logs): Typically retained for 90 days unless a longer period is required for a security investigation.
- Responsible gaming records: Self-exclusion requests and their associated data are retained indefinitely to prevent a re-registration in violation of the exclusion.
When data reaches the end of its retention period, Beetjee deletes or anonymises it securely so that it can no longer be linked to an individual.
8How We Protect Your Data
Beetjee implements technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration and destruction. These include:
- TLS encryption on all data transmission between your browser and Beetjee's servers.
- Encrypted storage of sensitive data fields including payment references and identity document copies.
- Access controls — only authorised Beetjee staff with a defined job function can access personal data, and all access is logged.
- Two-factor authentication (2FA) available for your Beetjee account login — we strongly encourage all players to enable this.
- Regular security reviews of systems and third-party integrations.
- Incident response procedures — in the event of a data breach affecting your personal data, Beetjee will notify affected players as soon as reasonably practicable.
While Beetjee takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
9Cookies & Similar Technologies
Beetjee uses cookies and similar browser-based technologies to make the Platform work correctly and to improve the experience for Pakistani players. A cookie is a small file placed on your device when you visit a website. It allows the site to remember certain information about your visit.
Types of Cookies Used by Beetjee
- Strictly Necessary Cookies: These are required for the Platform to function. They include your login session cookie, security tokens and fraud prevention cookies. You cannot opt out of these without losing core Platform functionality.
- Analytics Cookies: These help Beetjee understand how players use the Platform — which pages are visited most, where players encounter difficulties and how to improve the experience. Analytics data is aggregated and does not identify you personally.
- Functional Cookies: These remember your preferences — such as your chosen language settings — to make your experience more convenient on return visits.
Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to block cookies from specific websites. Blocking strictly necessary cookies will prevent you from logging in and using core Beetjee features — so please consider this before disabling all cookies.
Beetjee does not use third-party advertising cookies or allow ad networks to place tracking cookies on the Platform.
Your Privacy Rights
As a Beetjee player you have the following rights over your personal data. To exercise any of them, contact privacy@beetjee.bet.
Right to Access
You can request a copy of all personal data Beetjee holds about you. We will provide this within 30 days of your request.
Right to Correction
If any information Beetjee holds about you is inaccurate or out of date, you can ask us to correct it at any time through account settings or support.
Right to Erasure
You can ask Beetjee to delete your personal data. Requests are honoured subject to legal retention obligations — for example, transaction records required by financial regulations.
Right to Restrict Processing
You can ask Beetjee to temporarily stop processing certain data — for example, while a correction request is being reviewed.
Right to Portability
You can ask for your account data — including your registration details and transaction history — in a structured, machine-readable format.
Right to Object
You can object to Beetjee processing your data for direct marketing at any time. We will stop immediately upon receiving your request.
11Minors and Under-18 Players
Beetjee is strictly for players aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you are a parent or guardian and believe that your child has registered on Beetjee, please contact us immediately at support@beetjee.bet with details. We will close the account and delete any associated personal data promptly upon verification.
Beetjee uses date of birth collection at registration and may request age-verifying documentation as part of the account verification process. Any account where there is reason to suspect the player is under 18 will be suspended pending verification.
Easy Marketing Opt-Out
You can unsubscribe from Beetjee promotional messages at any time — through account settings, by replying STOP to any SMS, or by contacting support. No questions asked.
No Cross-Border Transfers Without Safeguards
If personal data needs to be transferred outside Pakistan — for example, to a game server — Beetjee ensures appropriate contractual safeguards are in place before any transfer occurs.
12Marketing Communications
Beetjee may send you promotional messages about bonuses, new games, PSL promotions and other offers. We do this only where:
- You have opted in to receive marketing communications during registration or through your account settings, or
- You are an existing Beetjee player and the communication relates to games or services similar to those you have already used (legitimate interest basis).
You can opt out of all marketing communications at any time:
- Through the Notification Settings section in your Beetjee account.
- By replying STOP to any marketing SMS sent by Beetjee.
- By contacting support@beetjee.bet with "unsubscribe" in the subject line.
Opting out of marketing does not affect your ability to receive transactional messages — such as deposit confirmations, withdrawal notifications and account security alerts, which are necessary for account operation.
13Third-Party Links
The Beetjee Platform does not contain links to external third-party websites in normal use. If any third-party content is ever displayed — for example, in a game's informational panel — Beetjee is not responsible for the privacy practices of those third parties. This Privacy Policy applies only to information collected directly through Beetjee and does not cover any third-party services.
14Changes to This Privacy Policy
Beetjee reviews this Privacy Policy regularly and may update it to reflect changes in our practices, legal obligations or Platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes — for example, changes to how we share data or to your rights — we will communicate the update via email or an in-Platform notification where reasonably practicable, and will allow a reasonable period for you to review the changes before they take effect.
Your continued use of Beetjee after any update to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with a change, please contact support and, if necessary, close your account before the updated policy takes effect.
15Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way Beetjee handles your personal data, please get in touch with our data protection team:
- Privacy enquiries: privacy@beetjee.bet
- General support: support@beetjee.bet
- Live Chat: Available 24/7 through the beetjee.bet Platform
All privacy-related requests are reviewed by a designated team member and we aim to respond within 5 business days. For urgent account security matters — such as suspected unauthorised access — please use the 24/7 live chat for the fastest response.